Claire has more than 20 years' experience as a clinician and manager at Central Coast Local Health District. Originally trained as a Speech Pathologist completing a Bachelor of Applied Science (Speech Pathology), Claire has continued to expand her skills and knowledge with a Masters in Public Health, and a Graduate Certificate in Clinical Redesign. Utilising these diverse skills, Claire has held a variety of roles with the District, including Activity Based Management Officer whilst leading the improvement initiative presented at this conference. Currently Claire is the Senior Health Planner for Central Coast Local Health District.